How To Measure Customer Effort With IBM Watson Assistant Gauging Customer Effort In Your Chatbot Is Key In Decreasing Friction Introduction What is Customer Effort, and how can it be measured from chatbot conversations? And, how can Disambiguation improve Customer Effort? Aslo, can Automatic Learning be employed to improve Customer Effort over time? Below you will find an explanation of what customer effort … Continue reading How To Measure Customer Effort With IBM Watson Assistant