Measure Chatbot Customer Effort Using Disambiguation & Auto Learning

Measure Chatbot Customer Effort Using Disambiguation & Auto Learning Gauge Expended Customer Effort For Problem Solving Introduction What is Customer Effort, and how can it be measured in chatbot conversations? And, how can Disambiguation improve Customer Effort? Can Automatic Learning be employed to improve Customer Effort over time? Here we will look at three elements, which combined, will have a huge impact … Continue reading Measure Chatbot Customer Effort Using Disambiguation & Auto Learning